We take the responsibility of managing your personal information seriously. We are required to comply with all applicable privacy laws, including the Privacy Act 1988 (Cth) and associated Australian Privacy Principles. These laws regulate how we collect, use, disclose, and store your personal information.

2.1 Purchase:

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Payment Details: Credit card and bank account information.

• Delivery Information: Delivery address and specific instructions.

• Account Information: Usernames, passwords, and purchase history.

• Demographic Information: Date of birth and other details where necessary.

• Website and App Usage: Browser type, IP address, connection type, and performance metrics.

We may also collect sensitive information, such as health or safety information, only with your consent or as required by law.

2.2 How We Collect Information

We collect personal information directly from you, such as:

• When you place an order for our products or services.

• When you communicate with us via phone, email, or our website.

• When you participate in promotions, surveys, or competitions.

We may also collect information indirectly from:

• Third parties, such as our affiliates, business partners, or service providers.

• Website interactions, through the use of cookies and analytics tools.

If you provide information about someone else, you must ensure that you have their consent to do so and that they are aware of this Privacy Policy.

3.1 Standard Delivery

We may contact you with offers and updates about our products or services via email, phone, or text. You can opt out of marketing communications by following the instructions in the message or contacting us directly.

We may share your personal information with:

• Service Providers: Delivery partners, IT service providers, and payment processors.

• Business Affiliates: Related companies and business partners for operational purposes.

• Legal Authorities: When required by law or in response to legal processes.

We do not sell your personal information to third parties for marketing purposes.

Our website uses cookies to enhance your browsing experience and analyze usage patterns. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings; however, doing so may impact website functionality.

We implement reasonable measures to protect your personal information, including:

• Secure servers and encryption of sensitive data.

• Limiting access to authorized personnel only.

• Secure destruction or de-identification of information no longer required.

While we take steps to safeguard your data, no method of transmission over the internet is completely secure. Please exercise caution when sharing sensitive information online.

In the event of a data breach, we will:

• Assess the scope of the breach and take steps to minimize harm.

• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if the breach is likely to cause serious harm.

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate or outdated information.

To make a request, contact us using the details provided below. In some cases, access may be denied, such as where the request is frivolous or impacts the privacy of others.

We generally store personal information within Australia. If we transfer your data outside Australia, we will take reasonable steps to ensure that the recipient complies with privacy laws similar to Australian standards.

If you have concerns about your privacy or wish to lodge a complaint, please contact our Privacy Officer using the details below. We will address your complaint promptly and inform you of the outcome. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy periodically. Changes will be published on our website with the effective date. We encourage you to review the policy regularly.

• Phone: 02 4423 3316

• Email: hey@shoalhavenspringwater.com.au 

• Address: 25 Quinns Lane, South Nowra NSW 2541